Version as of February 2022
We at TeamViewer Germany GmbH (“TeamViewer”), take protection of personal data very seriously. The following privacy notice (“Privacy Notice”) provides you with information about the collection of personal data in relation to your use of our so called lifeAR app as described and defined in Terms and Conditions (“Terms”), hereinafter referred to as “lifeAR” or the “App”.
lifeAR is your app to - whenever you KNOW – or you DON’T KNOW: just bridge the knowledge gap with just one tap.
The App enables you to enhance any real-life situation with Artificial Reality (AR) elements that stick to physical objects during a conntection. This allows you to interact clearly and context related while overcoming the spatial distance, e.g.:
This Privacy Notice is aimed at explaining and detailing what we do with your personal data, when you start using lifeAR. It is essential to inform you and your parents (if applicable) about this before you decide to use our App.
Personal data means any information relating to a natural person (YOU), such as name, address, email-addresses, IP address, images, videos etc., which allows this person to be identified.
Yes! When you use lifeAR, TeamViewer collects and processes your personal data, since it is necessary to provide you with lifeAR and the services as you may request it. Below you will find more information about which personal data we process and, most importantly, why.
TeamViewer Germany GmbH (“TeamViewer”), Bahnhofsplatz 2, 73033 Göppingen, Germany is the company based in Germany, who is processing your personal data in connection with lifeAR, so called controller pursuant to Art. 4 para. 7 General Data Protection Regulation (“GDPR”) determining the purpose as well as the means of the processing.
TeamViewer appointed an external data protection officer (DPO). In addition, TeamViewer established a dedicated Privacy team, which closely collaborates with the DPO. The Privacy team as well as the DPO can be reached at [email protected] or, at TeamViewer Germany GmbH, for the confidential attention of the DPO, Bahnhofsplatz 2, 73033 Göppingen, Germany.
Once you download lifeAR, TeamViewer requires to process certain personal data (e.g., your phone number, display name, User ID etc.) in order to be able to provide you with the access to lifeAR as intended for its use. Below you will find more information on our processing activities and your personal data:
When you download and install lifeAR on your device, we collect certain information from that device, such as your device’s MAC address, combined with other device-related information to ensure uniqueness. From this information, TeamViewer creates a unique Device ID, from which TeamViewer generates so called user ID, which in turn allows it to distinguish between unique user devices that have lifeAR installed.
In order to activate your account, we will ask you to submit your phone number and we will verify you using the SMS verification process to protect you from abuse.
Legal basis for processing your personal data in this regard is our contractual obligation with you, e.g., Art. 6 Sec. 1 lit. b) GDPR as well as the obligation to comply with legal requirements, e.g., Art. 6 Sec. 1 lit. c) GDPR.
Once you have set up your account, TeamViewer will, in addition, process the personal data, that you provide us with within the app, such as your profile picture, or your display name. TeamViewer will further process personal data in connection with your use of various features of the lifeAR, depending on the functionality. More generally:
Legal basis for processing your personal data in this regard is our contractual obligation with you, e.g., Art. 6 Sec. 1 lit. b) GDPR.
lifeAR allows you to interact with your peers that also use lifeAR on their devices anytime, anywhere. Therefore, if you decide to have a (group) call with your peers using lifeAR, TeamViewer will process personal data required to establish the connection between you and them. During this, TeamViewer will process the user and device IDs of all participants, as well as their location information in order to make the connection possible without any interruptions.
When using lifeAR, all participants are able to interact with each other, either verbally, or using various icons, stickers or drawing tools, as well as using the gifs by GIPHY. All participants will be able to see each other’s name, who is doing what, as well as each other’s background surroundings. Please note, that TeamViewer does not have ANY access to the interaction between you and your peers, since the connection is securely encrypted end-to-end. The information on the location of the participants is processed only for the duration of the connection and not stored afterwards.
You also have the option to record your connection and then to store it locally on your own device. TeamViewer does not store your recordings on its servers at any time and has no access to the recordings on your local device either. You and only you can access the recording. In addition, some metadata will be stored on your local device as well, to which TeamViewer has no access either.
In connection with your use GIPHY services, GIPHY Inc. will process your search terms, as well as so called product interaction data, which, according to GIPHY Inc., is collected on anonymous basis.
Legal basis for processing your personal data in this regard is our contractual obligation with you, e.g., Art. 6 Sec. 1 lit. b) GDPR.
lifeAR app can be downloaded in Google Play as well as on Apple App Store. The app-stores usually provide the app developers (in this case, TeamViewer), with statistics of the downloads including ratings of the relevant app. Please note, that these data are provided to TeamViewer within the app-store directly based on download and ratings of the users of our app, including you.
Legal basis for processing your personal data in this regard is our legitimate interest, e.g., Art. 6 Sec. 1 lit. f) GDPR.
For more information on how your app-store process your personal data, please refer to their respective privacy policies:
We strive to provide you with the best quality service as well as ensure the security of all our users. In order to be able to do so, TeamViewer may process certain metadata to analyze how you interact with our app, which features are being used the most and similar.
In simple words, certain actions within the lifeAR app as performed by its users will be captured and transmitted to TeamViewer. These interactions are based on lifeAR features, such as the video call, AR annotations, screen recording. The App only passes the information onto TeamViewer about the fact that these interactions are taking place and NEVER about what data, or information is being passed between the users. TeamViewer may analyze this so-called metadata collected from user actions and will use the results to make changes to lifeAR features, to improve the functionalities and to develop better services going forward.
Legal basis for processing your personal data under this section E.5. is our legitimate interest, e.g., Art. 6 Sec. 1 lit. f) GDPR, for example for Apple users, to share tracking data about your smartphone with us.
TeamViewer has strong technical and organizational security measures to protect your personal data against unauthorized disclosure to third parties and to ensure that only relevant individuals, which act within their job description and have a need-to-know interest in accessing any of your personal data, will have access to the data for which they have sufficient clearance. TeamViewer further obliges all its employees to confidentiality and conducts regular trainings with regards to data protection matters.
TeamViewer also uses third-party service providers to help operate the business and provide you with the functionalities of our App and serving your requests. This includes providers of connection routing services or IT operation and maintenance services, (cloud) storage service providers, and providers of (cloud) collaboration tools. These third-party providers may receive access to personal data through the service they provide. Examples include Anexia Internetdienstleistungs GmbH, or Microsoft (Dynamics 365, Azure), Message Bird B.V, IBM Deutschland GmbH, or TeamViewer group companies, as applicable.
TeamViewer chooses all third-party service providers with due care, obligates them to confidentiality, and concludes data processing agreements with them in accordance with the standards of the GDPR. Should you have any questions about third parties we use, please contact us at [email protected].
Where TeamViewer transfers your personal data out of the EU or the EEA to countries that do not have an adequate level of data protection recognized by the EU, for example to receive group internal IT services from Australia, the USA, and Armenia, we will apply safeguards to adequately protect your personal data. In particular, we will conclude model contracts with corresponding entities. Please refer to https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/model-contracts-transfer-personal-data-third-countries_en to obtain further information on the Standard Contractual Clauses for the transfer of personal data to processors established outside the EU or EEA.
TeamViewer will not share your personal data with local authorities or courts except where we are required to do so by applicable law, a court order or a legally binding injunction.
TeamViewer retains your personal data for as long as is necessary according to the relevant legal basis for its processing. In general, some of your personal data will be stored for the duration of the existence of your user account. The exact retention period will, in general, depend on the categories of personal data and the processing purposes. Once this period has lapsed and a purpose for processing the data no longer exists, TeamViewer will delete the data.
You may choose not to provide your personal data or provide incomplete personal data. However, you should be aware that you may not be able to engage in a contractual relationship with us or receive adequate support from us.
TeamViewer does not process your personal data for any automatic decision-making purposes.
You may contact us (e.g., under [email protected], or submit a ticket on our website) in order to exercise the following rights to the extent you are entitled to so under applicable law:
You have the right to request information about the processing of your personal data in accordance with Art. 13 and 14 GDPR (Right to information)
You have the right to inquire from us which personal data we store about you in accordance with Art. 15 GDPR (Right of access)
You have the right to demand that we supplement or rectify your personal data in accordance with Art. 16; the right of rectification also comprises the right to have incomplete personal data completed, including by means of providing a supplementary statement (Right to rectification)
You have the right to request the erasure of personal data relating to you without delay, unless deletion is contrary to legal obligations, such as statutory retention periods or our overriding interest in accordance with Art. 17 GDPR (Right to erasure)
You have the right to demand that we cease or restrict the collection, processing, use or disclosure of your personal data in accordance with Art. 18 GDPR (Right to restriction of processing)
You have the right to receive your personal data in a structured, commonly used and machine-readable format and – subject to your acquisition of the respective copyrights or other required rights – have it transmitted to another controller in accordance with Art. 20 GDPR, provided that the processing is based on your respective consent or to execute a contractual relationship or a relationship prior to entering into a contract with you (Right to data portability)
You have the right to object to the processing of your personal data in accordance with Art. 21 GDPR (Right to object)
You may withdraw any consent given by you at any time, if we process your personal data based on your consent. However, any processing carried out until your revocation on the basis of your consent does not affect the validity of the consent prior to revocation.
You have the right to lodge a complaint with a supervisory authority in relation to the processing of your personal data. In order to file a complaint, please contact the supervisory authority competent for your place of residency or alternatively, you may contact “Der Landesbeauftragte für den Datenschutzund die Informationsfreiheit, Königstraße 10a, 70173 Stuttgart, Germany“.
Should you have any questions in this regard, or you wish to exercise one of your right listed above, please contact [email protected]. Your request will be promptly attended to by a member of our team. Please note, that TeamViewer may request your name, or email address, and/or account information in order to verify your request.
The California Consumer Privacy Act (“CCPA”) allows California residents, upon a verifiable consumer request and subject to applicable exemptions, to request that we give you access, in a portable and (if technically feasible) readily usable form, to the specific pieces and categories of personal information that we have collected about you, the categories of sources for that information, the business or commercial purposes for collecting the information, and the categories of third parties with which the information was shared. California residents also have the right to submit a request for deletion of information under certain circumstances.
Consistent with California law, TeamViewer will not discriminate against those who exercise their rights. Specifically, if you exercise your rights, we will not deny you services, charge you different prices for services or provide you a different level or quality of services.
To submit a data request, please contact us under [email protected], at 1-800-638-0253, or submit a ticket on our website. Please note that you must verify your identity and request before further action is taken. Consistent with California law, you may designate an authorized agent to make a request on your behalf. In order to designate an authorized agent to make a request on your behalf, you may have to provide a valid power of attorney, the requester’s valid government issued identification, and the authorized agent’s valid government issued identification.
We do not sell personal information to third parties, as that is defined under the CCPA.
For more information, see the TeamViewer US Website Privacy Notice.
TeamViewer may, from time to time, make amendments to this Privacy Notice to reflect the changes in our processing activities. If we make any material changes, we will notify you either via email or via in-product messaging to give you the opportunity to familiarize yourself with the upcoming changes.